工作機會

Job Description

Job Purpose

Act as a role model and person-to-person coach to our front line staff members. Focusing on products and the sales activities that band together. The job holder are here to train and lead the team to perform excellent Harvey Nichols standards of service through skills polishing with excellent product knowledge that facilitates business growth.

Job Description

• Via role-modelling approach, Retail Training Manager is to coach the sales team on how to drive sales through offering knowledgeable and professional advice to customers;
• Identify areas that are insufficient and re-define the selling procedure / cycle that are of excellent Harvey Nichols standards;
• To demonstrate and train the team on how to strategically collaborate with another sales team member in making sales successfully through partnering;
• Train the team the skills necessary to serve the challenging customers in a professional manner, turning negative experiences into positive ones;
• Demonstrate and train the team to ensure all customers’ interaction is well-managed and followed-through properly;
• Demonstrate and train the team how to build the rapport with the customers; how to engage the customers with appropriate small talks;
• Perform follow-up and assessment on the team to ensure application of knowledge and skills acquired during training;
• To identify excellent performers and team members with performance gaps.

 Job Requirement

• University graduate in related discipline;
• Minimum 5 years' experience in training and development;
• Excellent communication and ability to build strong relationships;
• Strong attention to detail and ability to multi-task in a fast-paced environment;
• Strong interpersonal skills with positive attitude; 
• Proficiency in MS Office: Word, Excel, PowerPoint and Chinese Word Processing;
• Digital savvy.

Please send your application with detailed resume quoting Position Title, with date available, current and expected salary to the Human Resources Manager via e-mail: careers@harveynichols.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

Responsibilities:

• Handle daily shop operations;
• To maximize in-store sales opportunities for the achievement of sales target;
• Proactively provide professional advice on the various range of beauty products;
• Develop and maintain the long-term relationship with potential customer.

Requirements:

• At least 1 year of retail experience in beauty industry;
• Excellent interpersonal & communication skill;
• Customer-oriented, positive and willing to take challenges;
• Good command of spoken English and Chinese (Cantonese and Putonghua).

We offer:

• 17 Public Holidays
• 11 Annual Leave
• Rewarding commission
• Incentive schemes
• Attendance bonus
• Shift allowance
• Medical benefits

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate. Please apply in strict confidence by sending personal resume together with salary expected and date availability by email to: careers@harveynichols.com.hk or Whatsapp 9839-3376.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Candidates not notified within eight weeks may consider their application unsuccessful.  All related information will be kept in our file for up to 24 months.  A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

Responsibilities:

• To provide quality IT support to end-user (office or stores) and solve technical problems;
• Responsible for monitoring and maintaining the computer systems at office and stores;
• Hardware and software installation, maintenance.

Requirements:

• Certificate or above in IT/Computer related discipline;
• Familiar with Windows system;
• With work experience in I.T. system support would be an advantage;
• Self-Motivated with good communication and interpersonal skills;
• Shift duty is required.

**Fresh Graduate will also be considered**

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate.  Please apply in strict confidence by sending personal resume together with salary expected and date available: by email to: careers@harveynichols.com.hk or clicking "APPLY NOW" 

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

Job Duties:

• To handle daily department administrative duties (incl store admin supporting activities) and report to the Head of Admin;
• To assist in establishing and implementing administration policies and system in order to cope with operational requirements;
• To oversee the purchase of store supplies & office equipment, printing & stationary ;
• To maintain high standard of housekeeping at frontline and back of house and total cleanliness and hygiene of stores;
• To supervise & coach a team of store administration staff  (including oversee the daily operations for Home Deliveries and / or customer purchases and render guidelines and advice to frontline team on their handling);
• Ad hoc duties as assigned from time to time.

Job Requirements:

• Tertiary Educated with 5 years relevant working experience in related field;
• Good command of spoken and written English and Chinese, Mandarin will be added advantages;
• Self-motivated, well-organized and able to work under pressure;
• Strong interpersonal & problem-solving skills with analytical minds ;
• Good team players with strong leadership and can actively communicate with internal & external parties;
• Mature and independent with good communication skill and quick learner;
• Ability to respond quickly & resolve problems and / or internal conflicts or complaints with other parties;
• Ability to handle multi-task; working with staff at different level;
• Proficient in MS Office applications including Excel, Word, PowerPoint and Chinese word processing;
• Immediate available is highly preferred;
• Candidate with less experience will be considered as "Senior Administration Officer".

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate.  Please apply in strict confidence by sending personal resume together with salary expected and date available: by email to: hrd_hn@harveynichols.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

Responsibilities:

• Handling in-store and e-commerce customer enquiries and complaints via all communication channels, including but not limited to email, live chat, telephone and face-to-face; including products’ promotion, logistics, products return;
• Support the team in sales activities, including order processing and post-sales coordination;
• Responsible for in-store e-commerce work station operations, including maintain the e-commerce system, handle in-store pickup orders and provide excellent customer service at store.
• Responsible for the administration support including data input and coupon/GWP redemption;
• Responsible for Customer Service reports;
• Assist in handling ad-hoc assignments if needed.

Requirements:

• Diploma or above;
• 1-2 years relevant experience from customer service field would be an advantage;
• Detail-minded, positive and proactive working attitude, with strong customer service mindset;
• Good command of both spoken & written English and Mandarin;
• Shift duty is required;
• NO sales target need to be achieved;
• Candidates with more experience will be considered as senior position.

We offer:

• 17 Public Holidays
• 11 Annual Leave
• Attendance bonus
• Shift allowance
• Medical benefits

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate. Please apply in strict confidence by sending personal resume together with salary expected and date availability by email: careers@harveynichols.com.hk or Whatsapp 9828-0637.

We are an equal opportunity employer and welcome applications from all qualified candidates.  Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.  Candidates not notified within eight weeks may consider their application unsuccessful.  All related information will be kept in our file for up to 24 months.  A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.

歡迎加入我們的專業團隊！

• 具3年或以上鐘錶銷售經驗
• 能積極執行銷售目標、日常營運及有效的客戶管理策略
• 團隊合作精神，良好人際關係及溝通技巧
• 積極、主動，待客熱誠並以客為本
• 有責任感、誠信可靠
• 帶動團隊新思維
• 端莊得體、具豐富高級鐘錶珠寶零售經驗者優先

員工福利

‧ 優厚佣金                ‧ 勤工獎金                            ‧ 12天有薪年假

‧ 醫療福利                ‧ 良好晉升機會                    ‧ 在職培訓及購物優惠

有興趣者可將個人履歷、薪金要求及到職日期，電郵至 dwj_career@dickson.com.hk 或致電 2268 8889 人事部查詢。

* 申請人提供之所有資料絕對保密及只作招聘用途。

We invite applications from suitably qualified high calibre candidates for the following vacancy:-

Receptionist (REF : AW-R)

• F.5/F.7 standard;
• 1-2 years’ relevant experience;
• Good command of English and Chinese, both orally and in writing;
• Organized, hard-working and with pleasant personality;
• Working location in Kowloon side.

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate.  Please apply in strict confidence (quoting reference on the envelope) by sending personal resume together with salary expected and date available to : Assistant Group Personnel Manager, T.S.T. P.O. Box 98537, Kowloon or our e-mail address : recruit@dickson.com.hk

* All personal data collected will be used for recruitment purposes only.

We invite applications from suitably qualified high calibre candidates for the following vacancy:-

Internal Audit Assistant (REF: JL-IAA)

• University graduate majoring in Accounting is preferred;
• University graduate from other disciplines will also be considered;
• No working experience required.

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate. Please apply in strict confidence (quoting reference on the envelope) by sending personal resume together with salary expected and date available to : Assistant Group Personnel Manager, T.S.T. P.O. Box 98537, Kowloon or our e-mail address : recruit@dickson.com.hk

*All personal data collected will be used for recruitment purposes only.

職責:

• 處理、分派貨品到店舖不同樓層
• 核對提貨單及點算貨品
• 外出派送貨品

職位要求:

• 良好粵語、閱讀簡單英文
• 有外勤,經驗者為佳, 但無相關經驗者亦歡迎申請

福利包括:

• 17天公眾假期
• 11 天有薪年假
• 值勤獎金
• 輪班津貼
• 醫療福利
• 員工購物優惠

申請者可致電招聘熱線:2268 8536 / 9828 0637

*申請人提供之全部資料絕對保密及只作招聘用途

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate. Please apply in strict confidence by sending personal resume together with salary expected and date available by e-mail to: hrd_hn@harveynichols.com.hk

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Division.